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Sales Specialist-Bristol

Bristol, TN, USA Req #242
Friday, May 26, 2023

Advanced Call Center Technologies is seeking Sales Specialists to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We are looking for a candidate with a history of exceeding expectations and positively separating themselves from the competition. The ideal candidate is capable of efficiently balancing a large volume of inbound contacts from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

· Opportunities to advance within

· Flexible schedules

· Tremendous bonus opportunities

· Fantastic Supervisors and a Positive environment

· Employee Owned- You will become an employee owner, once qualifications met to participate!

· Affordable benefits for you, your spouse, and/or children after 90 days

· Paid time off and paid holidays after 90 days

· Bonus potential up to $28/hour for top performers

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)


The online and offline merchant solutions that we offer help empower small and medium businesses with the means to accept an increasingly wide range of payments from their customers. In this role you will efficiently balance a large volume of inbound contacts from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated. This candidate must be able to effectively communicate, identify and solve problems, and provide confident product recommendations in a fast-paced environment.


· Outbound sales calls to utilize services

· Receive a high volume of inbound contacts from merchants who have a payments need or require assistance

· Consistently follow up with in-flight opportunities until products are “live-to-site”

· Develop exceptional relationships with business owners by quickly building rapport and developing trust to understand their specific challenges

· Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs

· Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections

· Understand quickly which sales opportunities to close internally and which to send to specialists in another area

· Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction

· Meet and exceed established productivity goals

· Utilize Salesforce to log, track, and maintain customer records

· Collect and share merchant insights with Marketing, Product, and other departments

Qualifications - External


· A track record of success in over-achieving vs. goals or quotas

· Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat

· Is passionate about helping small business, and loves to work with business owners on phone and chat

· Highly competitive with a fire burning inside

· Top notch listening and communication skills, both verbal and written

· Tenacity to be number 1 in Sales

· Self-starter; strong work ethic; eager to crush sales goals

· Demonstrated proactive approaches to problem-solving in order to close the business

Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team

Job Type: Full-time

Salary: $17.00 per hour



  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance




  • Monday to Friday

Other details

  • Job Family Production
  • Pay Type Hourly
Location on Google Maps
  • Bristol, TN, USA