Learning and Development Specialist

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Department: Human Resources

Reports To: Manager Talent Acquisition & Development

Travel Required: 25%

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

As a Learning & Development Specialist, you will play a crucial role in enhancing the skills and knowledge of our employees, ensuring they are equipped with the necessary tools to excel in their roles.  The ideal candidate will possess a strong background in designing, developing, and implementing training programs.

Function Related Activities/Key Responsibilities

• Training Program Development:
  • Design and develop comprehensive training programs tailored to meet the specific needs of our organization.
  • Collaborate with subject matter experts to gather relevant information and ensure training content aligns with business goals.
• Curriculum Design:
  • Create engaging and effective training materials, including presentations, manuals, videos, and other resources.
  • Utilize instructional design principles to enhance the learning experience for participants.
• Delivery and Facilitation:
  • Conduct training sessions for employees, utilizing various methods such as in-person workshops, virtual sessions, and e-learning modules.
  • Foster a positive and interactive learning environment, encouraging participant engagement and knowledge retention.
• Assessment and Feedback:
  • Develop and implement assessments to measure the effectiveness of training programs.
  • Gather feedback from participants to continuously improve and refine training content and delivery methods.
• Technology Integration:
  • Stay abreast of technological advancements in training tools and platforms.
  • Incorporate innovative technologies to enhance the delivery and accessibility of training materials.
• Collaboration:
  • Work closely with department heads and managers to identify training needs and align programs with organizational goals.
  • Collaborate with cross-functional teams to ensure consistency and effectiveness in training initiatives.
• Documentation and Reporting:
  • Maintain accurate records of training activities, attendance, and participant performance.
  • Generate reports on training effectiveness and make recommendations for improvements.
• May be asked to perform additional duties as necessary

Position Requirements

• Bachelor’s degree in education, Human Resources, or a related field.
• At least 2 years proven experience as a Learning & Development Specialist, Training Specialist, or similar role.
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Strong knowledge of instructional design principles and adult learning theories.
• Excellent communication and presentation skills.
• Familiarity with e-learning platforms and technology-enhanced learning tools.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and project management skills.

Preferred Qualifications

• Master's degree in Education, Training and Development, or a related field.
• Certification in instructional design or training facilitation.
• Experience with Learning Management Systems (LMS).
• Experience with Articulate learning platform
• Knowledge of regulations and compliance standards.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Regularly required to lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Our Values 

Champion People              Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity               Dream big, Think Fresh, Make It Happen

Wow Our Customers        Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities   Be Genuine, Bring Joy, Make a Difference

Win Together                     Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.