Deduction Analyst

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Department:  Finance & Accounting

Reports To:  Credit Manager

Travel Required: Limited to no travel required

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

Responsible for resolving customer deductions in an efficient and timely manner while identifying trends in customer behavior and assessing areas of improvement.  Maintaining customer data in internal systems and gathering information to resolve issues impacting the collections process or other business functions. This role will identify and resolve all types of deductions and owns the financial integrity of all deduction-related transactions.

Function Related Activities/Key Responsibilities

• Research deductions, including spoilage, cash discounts, promotional discounts, rebates, product returns, freight claims and other adjustments taken by customers and work cross functionally with other departments to ensure timely resolution
• Manage customer chargebacks and the timely issuance of credit for valid deductions
• Through research, identify invalid customer deductions and develop specific reimbursement plans with sales team to recoup any amounts owed and avoid further invalid deductions
• Assist internal and external customers with requests and work cross functionally to identify and implement next steps/actions (account set up, master data maintenance, etc)
• Prepare monthly reports and assist with bad debt analysis
• Identify trends at the customer level by performing root cause analysis and communicate trends to management; develop recommendations for the team to review and implement
• Work on ad hoc projects as assigned including research projects, reconciliation and process implementation 
• Assists in developing Key Performance Metrics (KPI’s) and policies in collections and deductions
• May be requested to perform different or additional duties as assigned

Position Requirements

• Bachelor’s degree in business-related field or equivalent experience in similar accounting role.

• 2+ years’ experience working in Accounts Receivable and/or Credit department preferred.
  • Experience working cross functionally with these departments may fulfill this requirement.
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

• Advanced proficiency of accounting software and MS Excel
• Knowledge of SAP a plus

What We’re Looking For

• Self-motivated and able to thrive in a results driven environment
• Attention to detail, negotiation and conflict resolution skills, strong critical thinking, problem solving and time management skills.
• Ability to handle high volume and prioritize work to meet business demands in a timely manner

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the duties of this position will be performed inside an office environment.  The noise level in the work environment is usually quiet

Our Values

Champion People              Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity               Dream big, Think Fresh, Make It Happen

Wow Our Customers        Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities  Be Genuine, Bring Joy, Make a Difference

Win Together                    Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.