Deductions Specialist [Accounts Receivable Clerk]

Deductions Specialist [On-Site]

Position Summary

Research customer deductions and directly communicate with Collections Specialist, Customer Service Teams and Warehouse personnel to resolve issues by either collecting balances due with chargebacks or review for potential credit memos.

Essential Job Functions

• Research customer deductions and directly communicate with Collections Specialist, Customer Service Teams and Warehouse personnel to either resolve issues by collecting balances due with charge backs or review for potential credit memos.
• Identify discrepancies and facilitate resolutions related to the following common issues: short-pays, credits and accessorial disputes. 
• Administer approved write offs, partial payments and settlements for month end as well as periodically reviewing account status and updating records to reflect activity.

Other Responsibilities

• Maintain copies of customer agreements and programs.

Qualifications

• Education Requirements
  • High School diploma minimum, but College degree preferred.
• Prior Experience
  • Minimum of one-year Accounts Receivable or Deduction role.
• Hard Skills
  • Strong Microsoft Excel Skills (VLOOKUP, Subtotal, Sort, Insert, Search)
  • Excellent Communication (Written and Oral)
  • Analytical Skills
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• Soft Skills
  • Excellent interpersonal, listening, organizational, and time management skills.
• Physical Requirements
  • Long periods of sitting
  • Working on a computer most of the day