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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5458Tuesday, September 26, 2023Position Summary: Responsible for managing assigned account in support of business objectives to ensure account’s satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling, and tracking of tasks. Regional Service Delivery Manager will act as a single point of contact for the account (“account” and “program” are used similarly) across multiple sites, locations or countries. Overall Responsibilities: ...Read more about Alabang | Regional Service Delivery Manager - Travel AccountMore
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Job Title: Content Reviewer Reporting to: Team Leader Location: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be respons ...Read more about Content Reviewer - Bengali - WFOMore
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Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #5391Monday, September 25, 2023Position Summary: Perform Support and concierge type liaison to an assigned customer portfolio. Provide assistance to facilitate the growth of the portfolio through its digital lifecycle. Duties include customer service, linking customers and internal resources, engagement, consultancy and support. Overall Responsibilities: Respond effectively and efficiently to requests received via phone, email or chat. Develop rapport with customer to understand and adequately make appropriate referrals ...Read more about Customer Service Resource Coordinator IIIMore
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Arizona, USA ● Arkansas, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Montana, USA ● North Carolina, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Virginia, USA ● Req #5280Monday, September 25, 2023NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (Premium Tech Support) STARTING PAY 17.31, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE. WORK FROM HOME OPPORTUNITY Open to residents of Pennsylvania, Tennessee, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho, Virginia, Florida, Arkansas and Kansas. Position Summary: The customer service/technical support representative handles customer questions and resolves customer’ ...Read more about Work From Home Customer Service RepresentativeMore
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Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #5455Monday, September 25, 2023Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues.The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.This position will be 100% on-site Please note you MUST live within 50 miles of the contact center. Overall Responsibilities: Handling customer inquiries driving first call re ...Read more about Customer Service RepresentativeMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5452Monday, September 25, 2023Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Alabang | Operations Manager | Manual Order ReviewMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5453Monday, September 25, 2023Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Alabang | Quality Manager | Travel AccountMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5067Monday, September 25, 2023Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations or region. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Qua ...Read more about Alabang | Quality Manager | E-Commerce AccountMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5283Monday, September 25, 2023Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engage ...Read more about Alabang | Operations Supervisor | E-Commerce AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5450Monday, September 25, 2023Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clak | Supervisor: Workforce Planning, Scheduling, and RTAMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5214Monday, September 25, 2023Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Supervisor: Workforce Planning, Scheduling, & RTAMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #5439Wednesday, September 20, 2023Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Provide technical expertise and vehicle knowledge to assist Level I Advisors and Level II Specialists in communicating with customers and dealers. Overall Responsibilities: Ensure service delivered to customers meets contractual Key Performance Indicat ...Read more about Automotive Technical Support AdvisorMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5148Wednesday, September 20, 2023Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term p ...Read more about Alabang | Analyst: WFM: Scheduling and PlanningMore
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Training/Quality - Quality Assurance Supervisor (On-site) Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all Quality Coaches and/or Sales Verification Representatives, if applicable. This individual is responsible for the accuracy of evaluations, analysis a ...Read more about DETROIT | Quality Assurance SupervisorMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #5434Tuesday, September 19, 2023Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Overall Responsibilities: Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to ...Read more about On-site Customer Service AdvisorMore
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Job Title: Content Reviewer Reporting to: Team Leader Location: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be respons ...Read more about Content Reviewer - French - WFOMore
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Job Title: Privacy Data Analyst with RomanianReporting to: Team LeaderLocation: Dublin, Ireland Overall Job Purpose The Privacy Data Analyst is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sou ...Read more about Privacy Data Analyst - Romanian - WFOMore
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Job Title: Content Reviewer - GreekReporting to: Team LeaderLocation: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible for opt ...Read more about Content Reviewer - Greek - WFOMore
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Job Title: Content Reviewer Reporting to: Team Leader Location: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be respons ...Read more about Content Reviewer - Tamil - WFOMore
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Job Title: Content Reviewer Reporting to: Team Leader Location: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be respons ...Read more about Content Reviewer - Telugu - WFOMore
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Job Title: Content Reviewer Reporting to: Team Leader Location: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be respons ...Read more about Content Reviewer - Marathi - WFOMore
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Job Title: Content Reviewer with SwedishReporting to: Team LeaderLocation: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible fo ...Read more about Content Reviewer - Swedish - WFOMore
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Job Title: Content Reviewer with SlovenianReporting to: Team LeaderLocation: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible ...Read more about Content Reviewer - Slovenian - WFOMore
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Job Title: Investigation Analyst with GermanReporting to: Operations LeadLocation: Dublin, Ireland Overall Job Purpose Majorel is seeking discerning individuals plugged into internet technologies at the intersection of crisis, geopolitical and user harm issues. You will be working on the leading edge of fast-developing issues like the spread of misinformation and potential breaches in election integrity. Candidates can expect a fast-paced, high-energy environment working on a team that delivers ...Read more about Investigation Analyst - German - WFOMore
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Job Title: Investigation Analyst with SwahilliReporting to: Operations LeadLocation: Dublin, Ireland Overall Job Purpose Majorel is seeking discerning individuals plugged into internet technologies at the intersection of crisis, geopolitical and user harm issues. You will be working on the leading edge of fast-developing issues like the spread of misinformation and potential breaches in election integrity. Candidates can expect a fast-paced, high-energy environment working on a team that delive ...Read more about Investigation Analyst - Swahilli - WFOMore