Job Search
-
Training/Quality - Quality Assurance Supervisor (On-site) Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all Quality Coaches and/or Sales Verification Representatives, if applicable. This individual is responsible for the accuracy of evaluations, analysis a ...Read more about DETROIT | Quality Assurance SupervisorMore
-
Operations - Operations Supervisor Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling ...Read more about DETROIT | Operations SupervisorMore
-
DETROIT | Training/Quality - Training/Quality Manager (Onsite) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech- ...Read more about DETROIT | Training/Quality ManagerMore
-
Majorel US, Inc., 211 W Fort ST, Detroit, MI, USA ● Req #5399Monday, September 11, 2023Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring ...Read more about Content Moderators/ReviewersMore
-
Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #5391Friday, September 8, 2023Position Summary: Perform Support and concierge type liaison to an assigned customer portfolio. Provide assistance to facilitate the growth of the portfolio through its digital lifecycle. Duties include customer service, linking customers and internal resources, engagement, consultancy and support. Overall Responsibilities: Respond effectively and efficiently to requests received via phone, email or chat. Develop rapport with customer to understand and adequately make appropriate referrals ...Read more about Customer Service Resource Coordinator IIIMore
-
Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #5392Friday, September 8, 2023Position Summary: The Sr. Resource Staffing Coordinator performs the support and concierge services required of the Resource Coordinator. The position is required to provide a higher level of support and assistance. The Coordinator may work on escalations or assignments that are more difficult based on the nature or work needed to facilitate the growth of the portfolio through its digital lifecycle. Duties include customer service, linking customers and internal resources, engagement, consu ...Read more about Customer Service Resource Coordinator IVMore
-
Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #2615Tuesday, March 29, 2022Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as required T ...Read more about Greenville Operations ManagerMore