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  • Malaysia | Customer Service Representative (English & Cantonese) | BPO - Call Center: Hospitality/Travel Project

    Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #5382
    Monday, September 11, 2023
    We are hiring Customer Service Representative (English & Cantonese) to join the team supporting our client who is one of the World’s Leading Travel Companies. Apply today and let’s join #MajorelOneTeam   Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk ... More
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  • Customer Service Resource Coordinator IV

    Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #5392
    Friday, September 8, 2023
    Position Summary: The Sr. Resource Staffing Coordinator performs the support and concierge services required of the Resource Coordinator.  The position is required to provide a higher level of support and assistance.  The Coordinator may work on escalations or assignments   that are more difficult based on the nature or work needed to facilitate the growth of the portfolio through its digital lifecycle.  Duties include customer service, linking customers and internal resources, engagement, consu ... More
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  • Customer Service Resource Coordinator III

    Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #5391
    Friday, September 8, 2023
    Position Summary: Perform Support and concierge type liaison to an assigned customer portfolio.  Provide assistance to facilitate the growth of the portfolio through its digital lifecycle.  Duties include customer service, linking customers and internal resources, engagement, consultancy and support.   Overall Responsibilities: Respond effectively and efficiently to requests received via phone, email or chat. Develop rapport with customer to understand and adequately make appropriate referrals ... More
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  • Alabang / Clark | Analyst: WFM Reporting II

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5003
    Thursday, September 7, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
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  • Alabang | Analyst: WFM Reporting II

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Thursday, September 7, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel Project

    Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1975
    Sunday, September 3, 2023
    We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today!  Why Join Us?  Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit pe ... More
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  • Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: E-commerce Project

    Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1976
    Sunday, September 3, 2023
    We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team supporting the Multinational E-commerce account. In this role, you are responsible for providing overall support to customer who use ecommerce site via phone and chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Apply today and let’s join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary ... More
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  • Majorel | Global Training Quality Manager - QPT VOC

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #5315
    Wednesday, August 30, 2023
    Position Summary: Ensures all quality procedures are aligned across the Account and in accordance with Majorel-wide standards, documented, audited and maintained. This role is responsible for achieving customer satisfaction goals in the Account and for ensuring new hire training as well as continuous training of employees based on the organizational and individual needs. Additionally, this role will be responsible for the Voice of the customer (VOC) Program, lead respective VOC Analyst and will ... More
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  • Alabang / Clark | Analyst: WFM Reporting II

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5003
    Wednesday, August 30, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: WFM Reporting II

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5002
    Tuesday, August 29, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: WFM Reporting II

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Thursday, August 24, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: Workforce Forecasting/Planning

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5005
    Wednesday, August 16, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Quality Coach | Customer Service - Phones Channel

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5072
    Wednesday, August 9, 2023
    Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engage ... More
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  • Alabang | Analyst: WFM: Scheduling and Planning

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5102
    Monday, August 7, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: WFM Reporting II

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5002
    Friday, August 4, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang / Clark | Analyst: WFM Reporting II

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5003
    Wednesday, August 2, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Malaysia | #10867| BPO - Operations Supervisor (English & Japanese Speaking)

    Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #5177
    Wednesday, August 2, 2023
    Position Title: SupervisorPrepared By: Hiring Manager Authorized By: Human Resources Create Date: 5.18.2016 Version: 1.0Page 1 of 3Department: Operations Reporting to: Operations ManagerCompensation Band/Level: 3ACompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are prou ... More
    Apply

  • Alabang | Talent Acquisition Specialist - Recruitment

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5156
    Monday, July 24, 2023
    Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts.  Screening is done by telephone and live face-to-face interview as required. Repor ... More
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  • Alabang | Analyst: WFM: Scheduling and Planning

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5102
    Monday, July 17, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: WFM Reporting II

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Tuesday, July 11, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Clark | Reporting Analyst I - Workforce Management

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5092
    Thursday, July 6, 2023
    Position Summary: The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting.   Collects and extracts data fro ... More
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  • Alabang | Analyst: WFM Reporting I

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5083
    Tuesday, July 4, 2023
    Company Summary:  Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneur ... More
    Apply

  • Clark | Quality Assurance Supervisor - PIT Voice

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5028
    Friday, June 30, 2023
    Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all Quality Coaches and/or Sales Verification Representatives, if applicable. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality ... More
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  • Alabang | Information Security Analyst

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #4800
    Tuesday, June 27, 2023
    Company Summary: Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 32 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true e ... More
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  • Majorel Thailand | Site Manager for Call Center Operations

    Bangkok, Thailand ● Req #3973
    Thursday, June 22, 2023
    Position Summary: Responsible for the holistic performance and execution of all daily activities within the site.   Primary responsibilities include, but are not limited to, managing the day to day operations, training, and guidance of site personnel. Directs the entire operations of the organization's call center facility(ies) as assigned. Implements and reviews policies and operating structure of the call center. Sets standards and guidelines for interaction with customers. Monitors activitie ... More
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