Systems Engineer - ERP Implementation

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets.  Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.This is a journey of technology acceleration combined with consumer readiness and adoption.

We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

As an IT Systems Engineer with an ERP focus, you will be responsible for overseeing the implementation, customization, maintenance, and optimization of the Enterprise Resource Planning (ERP) system within our organization. You will serve as the primary point of contact for all ERP-related activities, collaborating with cross-functional teams to ensure the successful integration and utilization of the ERP system to support business operations and strategic objectives. Secondarily, you will play a pivotal role in ensuring the seamless integration of various IT systems and applications within our organization. Your responsibility will be to design, develop, implement, and maintain integration solutions that enable the efficient flow of data and processes across different platforms and systems.

We are looking for an energetic individual ready to learn about, and lead the enhancement of, our systems. This position requires great attention to detail, strong communication skills, good financial acumen, a team player mentality, and the ability to prioritize effectively to meet deadlines.

Responsibilities:

1. ERP Implementation and Configuration: Lead the implementation of the ERP system, working closely with key stakeholders to define business requirements, configure system settings, and customize functionalities to meet the organization's needs. Coordinate data migration efforts and ensure the successful transition from legacy systems to the new ERP platform.
2. System Administration and Maintenance: Manage user access, security settings, and system configurations within the ERP environment. Monitor system performance, identify areas for improvement, and implement enhancements to optimize system functionality, reliability, and scalability. Perform regular system updates, patches, and upgrades to ensure compliance with software vendor requirements and industry best practices.
3. Data Management and Integration: Manage the integration of the ERP system with other business applications, databases, and third-party systems to facilitate seamless data exchange and interoperability. Develop data migration strategies, mapping data fields, and ensuring data integrity and accuracy throughout the migration process. Implement data governance policies and procedures to maintain data quality, consistency, and compliance with regulatory requirements.
4. System Documentation and Compliance: Maintain comprehensive documentation of ERP system configurations, customizations, and processes, ensuring alignment with internal standards and regulatory requirements. Conduct periodic audits and assessments of ERP system controls, configurations, and security measures to mitigate risks and ensure compliance with industry standards, regulations, and best practices.
5. Collaboration and Communication: Collaborate with internal stakeholders, including IT teams, business analysts, and application owners, to gather requirements, prioritize integration projects, and ensure alignment with business objectives. Communicate project status, risks, and issues effectively to stakeholders and project sponsors.
6. Testing and Quality Assurance: Develop and execute comprehensive test plans to validate the functionality, performance, and reliability of integration solutions. Troubleshoot integration issues, identify root causes, and implement corrective actions to optimize integration performance and reliability.

 Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.

• Proven experience (3-5 years) in implementing, configuring, and supporting ERP systems, such as Sage Intacct or Certinia (formerly FinancialForce).
• Strong technical proficiency in ERP system administration, configuration, and customization.
• Solid understanding of business processes, workflows, and functional areas across various departments (e.g., finance, supply chain, human resources).
• Excellent analytical, problem-solving, and project management skills with the ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders, including business users, IT teams, and external vendors.
• Experience with data formats and standards, such as XML, JSON, CSV, and SQL is a plus.
• Knowledge of ERP implementation methodologies, best practices, and industry standards.
• Experience with data analytics, reporting tools, and business intelligence solutions is a plus.

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.