Senior Program Manager

Introduction

      Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

      Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

      We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

      This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Program Manager - MDM

Job Description

The Program Manager serves as the primary liaison between project teams, execution teams and the client. Maintaining an expertise in all facets of their respective service area, Program Managers work with subject matter experts and the sales team to define execution requirements for their projects and ensure all deliverables meet or exceed Pivotrees high standards of quality and excellence and do so within budget. Program Managers take complete ownership over their projects by independently developing smart and efficient solutions, managing deliveries and working with execution teams to ensure their projects satisfy client expectations and conform to all departmental performance metrics, both financial and otherwise.

Responsibilities

● Face of the project to clients, managing the client relationship with effective
communication and instilling trust, running productive meetings and distilling information quickly.
● Manages full project life cycle from initiation to closeout and delivers project
financial/status reporting, ensuring the project is completed on time and within budget.
● Managing project resources and trade-offs between scope, quality, time and
cost.
● Assist the pre-sales team with project scoping and writing SOWs & Change Requests.
● Author and maintain appropriate project documentation, tracking and dashboarding throughout the project lifecycle, as relevant to the applied
delivery methodology (agile, waterfall, watergile).
● Proactively identify and track scope, budgetary and resource risks and ensure they are escalated and mitigated accordingly.
● Establish success metrics and KPIs at project kick off and oversee their tracking and completion through to project completion.
● Oversee project close out activities including final financial metrics, value presentations and lessons learned/retro sessions.
● Accountable for maintaining appropriate resource allocation and time tracking throughout the duration of the project.
● Assist project teams with complex problems or decisions and provide conflict resolution when necessary.

● Monitor project team member performance, working closely with Functional Managers to set expectations and provide performance related feedback.
● Utilize existing relationships to look for new opportunities to grow Pivotree's business and expand existing accounts.
● Ability to travel and attend client on sites as required (e.g. project kick-offs, quarterly steerco’s and other key milestones).

Requirements

● 5+ years of relevant experience in the eCommerce, Product Content/Data, Supply Chain or Business Strategy/Consulting fields.
● Experience of multiple Project Management methodologies and delivery approaches (Agile, Scrum, SAFe, Kanban, Waterfall).
● Experience of using DevOps tools and techniques within an Agile environment (Jira).
● Experience of successfully delivering a portfolio of multiple concurrent programs and projects.
● Experience with large scale PIM, MDM, eCommerce and Supply Chain software implementation.
● Familiarity with Master Data Management concepts (data hierarchies, taxonomies, schema, attribution, relational data, meta data, classification)
● Working knowledge of MDM tools an advantage (STIBO,Precisely/EnterWorks, Syndigo/Riversand, Informatica).
● Proven experience of managing, leading and motivating project teams.
● Proven experience managing, tracking, and forecasting budgets and financials for large scale, $multi-million programs and projects.
● Proven ability and success in developing strategic relationships and communicating effectively with senior execs and key client stakeholders.
● Ability to quickly understand core project goals and deliverables and communicate those objectives clearly and confidently across all levels of
stakeholder, both internal and external.
● Exceptional organizational, planning and time management skills.
● Excellent analytical and problem-solving skills.
● Exceptional documentation, reporting and presentation skills (Google Suite, MS Office).

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace