Service Advisor - Toyota Chula Vista

Service Advisor

Non-Exempt

Job Summary:

A Service Advisor works with customers to schedule service work and communicate any additional service needed. Service Advisors also handle the administrative and customer relations aspects of service department operations and is able to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand. As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.

Essential Functions:

• Greets customers and delivers a high level of customer service.
• Scheduling service appointments and receiving vehicle information. 
• Listening to requests of the service desired and clearly explaining information on the repair order. 
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. 
• Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
• Handling customer complaints in satisfactory and timely manner, maintaining high customer satisfaction standards. 
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
• Builds rapport with customers and works to ensure they receive excellent service.
• Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.
• Provides pricing, delivery, and other order information to customers.
• Drafts purchase orders and invoices to submit to the accounting department.
• Maintains files of active orders and updates with changes to customer accounts or orders.
• As required, confirms credit status of customers with financial/credit department.
• Additional duties may be assigned as needed.

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent
• One year of experience in a customer service oriented environment
• Valid Driver’s license and safe driving record; required to have California within 30 days
• Ability to lift up to 15 pounds
• Ability to perform all essential functions of the job description

Preferred Qualifications:

• Excellent written and verbal communication
• Ability to be a team player and work in a team environment
• Ability to be dependable with a high stress tolerance
• Excellent organizational skills and attention to detail
• Ability to foster good customer and work relationships
• Proficient computer skills and ability to learn database and ordering systems.

Physical Demands:

• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds. 
• Prolonged periods of working on the computer

Environment/Noise: 

• Noise level is moderate

Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!  

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.