Warranty Administrator - Kearny Mesa Hyundai

Warranty Administrator

Non-Exempt

Job Summary:

Warranty Administrators make sure the dealership is paid for warranty work by preparing, submitting and following up on claims. As with all positions within dealerships, Warranty Administrators are expected to uphold the highest ethical standards.

Essential Functions:

• Process all warranty paperwork to ensure proper documentation and verify criteria required by factory or distributor
• Keep abreast of all factory recalls and announcements
• Arrange for parts to be shipped to the factory or distributor and resubmit all rejected claims promptly
• Reconcile all warranty receivables and work with the accounting department to obtain payments
• Keep track of all warranty parts by noting the repair order number, date of replacement, and date on which the part may be disposed
• Maintain all service and customer records as required by the warrantor
• Process extended warranty and prepaid maintenance plan documents for the purpose of receiving payment in full within a timely manner
• Reconcile receivables with schedules to match payment and claim amounts
• Other duties may be assigned as needed

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent
• Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive knowledge
• Ability to lift up to 15 pounds
• Ability to perform all essential functions of the job description

Preferred Qualifications

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to manage complex and multi-step processes needed to complete warranty paperwork and submissions
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier
• Ability to work independently and in a fast-paced environment to meet tight deadlines
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail

Physical Demands: 

• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Prolonged periods of sitting at a desk and working on a computer; must be able to lift up to 15 pounds
  
  

Environment/Noise: 

Noise level is moderate.

Compensation:

Base rate plus bonus opportunity.

Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!  

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender differ opportunityent from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.