Guest Services Representative - Maderas Golf Club

Guest Service Representative – Maderas Golf Club

Job Summary:

Maderas Golf Club is excited to announce the exceptional career opportunity of Guest Service Representative.  Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Responsibilities:

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greets golfers at bag drop and unloads their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assists in monitoring and policing all player service activity and etiquette. 
• Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf. 
• Ensures proper staging of golf carts during the day.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Education/Experience:

• High school diploma or equivalent; and one to three months related experience and/or training; or equivalent combination of education and experience.
• Must have a valid Driver’s License.

Required Skills/Abilities:

• Excellent leadership and motivational skills.
• Extensive knowledge of golf.
• Excellent communication skills.
• Excellent organizational skills and attention to detail.

Physical Requirements:

• Must be able to traverse various athletic grounds and facilities.
• Prolonged periods of standing or walking.
• Must be able to lift 25 pounds at a time.

Maderas Golf Club is an equal opportunity employer (m/f/d/v) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.