Service Advisor - San Diego Chrysler Dodge Jeep Ram

Job Summary:

A Service Advisor works with customers to schedule service work and communicate any additional service needed.  Service Advisors also handle the administrative and customer relations aspects of service department operations.  In addition, a Service Advisor's main job is to interpret customer concerns and comments for the Technician, so that the Technician will diagnose problems correctly. The Advisor then translates the Technician's findings, which may be very complex, into language the customer will understand.

Responsibilities:

• Greeting customers, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.         
• Other duties may be assigned as needed.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Employees are offered a generous benefit plan which includes:

Competitive Pay, Medical, Dental and Vision Plans, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Paid Holidays and Vacation Time, Short and Long-Term Disability, Company Sponsored Life Insurance, 401(k) Retirement Plan, Vehicle Purchase, Service and Parts Discounts, Employee Assistance Plans (EAP), Maderas Golf Club Discounts and More! 

San Diego CDJR is an equal opportunity employer (m/f/d/v) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.