Service Admin - Pacific Honda

Service Admin – Pacific Honda

Job Summary:

Service Admin facilitates the efficient operation of the service department by performing a variety of clerical and administrative tasks.
 
Compensation:  
$18.00 to $31.00 based on experience. 

Responsibilities:

- Processes repair orders including checking repair orders for proper accounting, coding, dollar amounts, percentage markups.

- Coordinate loaner vehicles for guests.

- Scheduling appointments and make outbound calls to customers.

- Flag all warranty repair orders to POS system (WarrCloud).

- Process and organize vehicle service contracts, balance schedule.

- Prepaid maintenance/balance process.

- Honda covered maintenance adjust, balance process.

- Submit and balance all credit card payments.

- Completes manufacturer documents requests.

- Reviews every ISP charge for proper processing and management approval.

- Answering and transferring in-bound phone calls to the appropriate departments.

- Filing service paperwork

- Other duties may be assigned
 

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Proficient in Microsoft Office Suite or related software.

- Excellent organizational skills and attention to detail.

- Basic understanding of clerical procedures and systems such as recordkeeping and filing.

- Ability to work independently.
 

Education and Experience:

- High school diploma or equivalent required.

- One year of administrative or automotive experience preferred.
 

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.
 

Pacific Honda employees are offered a generous benefit plan which includes:

- Competitive pay

- Medical, Dental and Vision Plans

- Health Savings Accounts

- Flexible Spending Accounts

- Paid Holidays and Vacation Time

- Short and Long-Term Disability

- Company Sponsored Life Insurance

- 401(k) Retirement Plan

- Vehicle Purchase Discounts

- Vehicle Service Discounts

- Vehicle Parts Discounts

- Employee Assistance Plans

- Maderas Golf Club Discounts

- And More!
 

Pacific Honda is an equal opportunity employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.