Consulting Manager

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets.  Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary:

The Consulting Manager (MDM) serves as the primary liaison between project teams, execution teams and the client. Maintaining an expertise in all facets of their respective service area, Consulting Managers (MDM) work with subject matter experts and the sales team to define execution requirements for their projects and ensure all deliverables meet or exceed Pivotree’s high standards of quality and excellence and do so within budget. Consulting Managers take complete ownership over their projects by independently developing smart and efficient solutions, managing deliveries and working with execution teams to ensure their projects satisfy client expectations and conform to all departmental performance metrics, both financial and otherwise.

Roles & Responsibilities:

• Face of the project to clients, managing the client relationship with effective communication and instilling trust, running productive meetings and distilling information quickly
• Manages full PIM/MDM project life cycle from initiation to closeout and delivers project financials and health, ensuring the project is completed on time and on budget. Manage project resources and trade-offs between scope, quality, time and cost
• Assist the pre-sales team with project scoping and writing SOWs/PARs.
• Author Project Execution Specification prior to the start of execution and maintain it throughout the life of the project as requirements change
• Identify scope creep, proactively identify financial and people project risks and ensure they are mitigated
• Establish KPIs and metrics at project start and oversee their completion/collection throughout the project
• Oversee project close out activities such as before/after metrics reporting, value presentations, lessons learned sessions
• Accountable for resource allocation, ensuring resources are booked to projects with maximum billability
• Assist team with complex problems or decisions and provide conflict resolution when necessary
• Monitor team member performance based on specific performance metrics.
• Utilize existing relationships to look for new opportunities to grow Pivotree business
• Willingness to travel up to 20% of the time during normal circumstances

Key Skills and Competencies:

• 5+ years of relevant experience in the ecommerce, product content/data or business strategy fields
• Strong familiarity with product data for B2B or B2C (e.g., PIM or MDM systems)
• Strong familiarity with tree data structures and extensible attribute sets represented in relational databases (e.g., for classification and attribution in PIM systems)
• Experience managing a MDM full-lifecycle implementation
• Experience in MDM program implementation, particularly using STIBO, EnterWorks or Informatica suite tools is a plus.
• Demonstrated management and leadership skills and experience
• Experience managing, tracking, and forecasting project budgets and financials
• Experience interacting with executive leadership and stakeholders to establish strategic plans and objectives for projects
• Ability to understand and speak confidently about the project and its elements and drive issues resolution
• Exceptional organizational, reporting, time management and planning skills
• Excellent analytical and problem-solving skills
• Exceptional presentation skills, including PowerPoint skills

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.